Welcome to Agent Zappr (“Company”, “we”, “our”, “us”). These Terms of Service (“Terms”) govern your use of our website, services, and products, including our AI voice agent solutions for businesses (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.
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## 1. Services Provided
Agent Zappr specializes in providing AI-powered voice agent and automation services for businesses, with a current focus on the roofing industry. Our Services may include, but are not limited to:
- AI voice receptionist solutions
- Call handling and appointment booking
- Integration with third-party CRMs and scheduling tools
- Related consulting and setup services
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## 2. Eligibility
You must be at least 18 years old and capable of entering into a legally binding agreement to use our Services.
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## 3. Account & Security
When you create an account with us, you must provide accurate, complete, and current information. You are responsible for safeguarding your account and for any activity under your account.
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## 4. Payments & Fees
All setup fees, subscription charges, and any other costs will be outlined in your service agreement. Payments are processed through our designated payment provider (Authorize.net or other) and are subject to their terms and conditions.
- Setup fees are due upfront unless otherwise stated in writing.
- Monthly subscriptions are billed automatically on the agreed schedule.
- Failure to make timely payments may result in suspension or termination of Services.
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## 5. Cancellations & Refunds
Due to the nature of our custom AI solutions, setup fees are non-refundable once work has begun. Ongoing subscriptions can be canceled with 30 days written notice. Any outstanding amounts will be due before cancellation is processed.
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## 6. Client Responsibilities
You agree to:
- Provide necessary access to your CRM, scheduling, or phone systems as needed.
- Supply accurate business and customer information.
- Ensure your use of our Services complies with all applicable laws, including data privacy and telemarketing regulations.
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## 7. Prohibited Uses
You may not use our Services to:
- Send spam, unsolicited messages, or unlawful communications.
- Harass, defraud, or harm others.
- Engage in any activity that disrupts or damages our systems or Services.
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## 8. Third-Party Services
Our Services may integrate with third-party platforms such as Twilio, ElevenLabs, n8n, or CRMs. We are not responsible for the availability, performance, or policies of these third parties.
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## 9. Limitation of Liability
To the fullest extent permitted by law, Agent Zappr and its affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, resulting from your use or inability to use the Services.
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## 10. Indemnification
You agree to indemnify and hold harmless Agent Zappr, its employees, and affiliates from any claims, damages, or expenses arising from your use of our Services, your violation of these Terms, or your violation of any rights of another.
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## 11. Termination
We may suspend or terminate your access to the Services at our sole discretion if you breach these Terms or engage in unlawful activity.
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## 12. Changes to Terms
We may update these Terms from time to time. Changes will be effective upon posting to our website. Continued use of our Services after changes means you accept the revised Terms.
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## 13. Contact Us
If you have any questions about these Terms, please contact us at:
Agent Zappr
Phone: (810) 922-6995
Email: [Your Business Email]